Terms and Conditions for Man And Van Edgware Services
These Terms and Conditions set out the basis on which Man and Van Edgware, referred to in this document as “we”, “us” or “the service provider”, supplies moving, transport, loading, unloading, collection and related services to customers, referred to as “you” or “the client”. By making a booking, accepting a quote, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create clarity around the service process, pricing, responsibilities, and legal limits, while keeping the agreement fair and practical for both sides.
These terms apply to domestic and commercial customers, whether the job involves a single item, a full property move, scheduled transport, or a one-off collection. They should be read together with any written quotation, booking confirmation, or service notes issued before the job begins. If any part of a quotation conflicts with these terms, the quotation will normally take priority only for the specific point in question, unless the conflict arises from law or mandatory regulations.
In these terms, references to a van service, man with van service, or removal service may be used interchangeably to describe the transportation and handling of goods by our team. However, the exact scope of work depends on the booking and the confirmed service details. We reserve the right to decline work that is unsafe, unlawful, or outside the agreed scope.
1. Booking Process
Bookings may be made by phone, email, online form, or another written method we make available. To help us provide an accurate quote for Man and Van in Edgware or any similar service, you must give truthful and complete information about the items, access conditions, addresses, parking restrictions, floor levels, and any special handling requirements. We rely on the information you provide when pricing the job and planning the vehicle, labour, and timing.
A booking is not confirmed until we have accepted it and, where requested, received any deposit or advance payment. The confirmation may include the date, approximate arrival window, estimated duration, vehicle size, labour requirements, and any additional charges that apply. We may need to adjust the planned service if the information provided before booking changes materially before the moving date.
We may refuse or cancel a booking if the work appears to require more resources than originally agreed, if the items include prohibited goods, if access conditions are materially different from those described, or if we believe the job could breach health and safety rules. Any agreed collection or delivery times are estimates unless specifically stated otherwise. Delays caused by traffic, weather, loading issues, or circumstances beyond our control do not automatically create a breach of contract.
Customers must ensure that there is safe, lawful access for the vehicle and our staff. This includes securing any parking arrangements, lift access, entry permissions, and building approvals where needed. If we are unable to park or access the premises because arrangements were not made in advance, waiting time charges or additional costs may apply. If the job cannot proceed, you may still be responsible for costs already incurred.
Where a quote is based on hourly rates, estimated durations, or the size of the load, the final price may change if the actual work differs from the description supplied at the time of booking. This may occur where there are more items than expected, stairs, difficult access, dismantling, delays, or extra stops. The final charge will be calculated fairly according to the service actually delivered. For larger or more complex projects, we may ask you to confirm the booking in writing so the scope remains clear.
You are responsible for ensuring that items to be moved are ready for transport unless we have agreed packing or preparation as part of the service. Fragile, loose, or inadequately packed items should be protected by you unless we have expressly agreed to provide packing materials or packing services. We may decline to move items that appear unsafe to handle because of their condition, weight, contamination, or instability.
2. Payments and Charges
Prices may be quoted as fixed fees, hourly charges, minimum call-out fees, or a combination of these. Unless stated otherwise, all prices are exclusive of VAT where VAT applies, and any applicable taxes or surcharges will be shown on the quote or invoice. Additional costs may arise from waiting time, congestion, parking penalties caused by inadequate arrangements, extra labour, specialist handling, or changes requested by you after booking.
Payment terms will be set out in the booking confirmation or invoice. In most cases, payment must be made on completion of the service, unless we require a deposit or advance payment to secure the booking. We may accept bank transfer, card payment, cash, or another method agreed in advance. We are not obliged to release goods or complete the job if payment has not been received when due.
If payment is made by bank transfer, it must clear in full by the due date. Any fees charged by your bank or payment provider are your responsibility. Late payments may result in reasonable recovery costs, interest, or administrative fees permitted by law. If a payment is disputed, you must inform us promptly and provide reasons in writing so we can review the matter.
Discounts, promotions, or special rates are only valid if confirmed in writing and may be withdrawn if the booking details change. Our team will not be authorised to agree informal price reductions at the job site unless expressly approved by management. Any extra work requested during the job may be charged separately and added to the final invoice.
3. Cancellations, Amendments and No-Shows
You may cancel or amend a booking by giving us reasonable notice. Because time slots, staff, and vehicles are allocated in advance, cancellation charges may apply depending on when notice is received. If you cancel shortly before the scheduled time, we may charge part or all of the booking fee to cover lost availability and preparation costs. The exact charge may depend on the notice period and any non-recoverable expenses.
If you wish to reschedule, we will do our best to accommodate the new date, but availability cannot be guaranteed. Changes to the service date, collection point, delivery point, or volume of goods may affect the price and timing. We may treat a substantial change as a new booking rather than a simple amendment.
If you are not present, fail to provide access, or are unable to proceed at the agreed time, we may treat this as a no-show. In such cases, waiting time, wasted travel, or a minimum charge may apply. If our team has already been dispatched, you may remain liable for costs incurred up to the point of cancellation or failure to proceed.
Where our team disassembles or reassembles furniture, disconnects or reconnects simple fittings, or assists with loading, we will do so with reasonable care but without accepting responsibility for pre-existing faults, weak fixtures, hidden defects, or deterioration over time. You remain responsible for items that are not suitable for standard removal handling. Any special handling request must be agreed in advance and may carry additional charges.